This page explains how to delete your account and associated data for any app, browser extension or online service published by InfoDev Solutions Limited. You can request deletion without reinstalling the product.
1. Delete from within the product
Where a product supports accounts, you can delete your account directly:
- Mobile apps — open Settings → Account → Delete account and confirm.
- Web applications — sign in, open Account settings → Delete account and confirm.
- Browser extensions — data stored only on your device is removed when you uninstall the extension (right-click the extension icon → Remove from Chrome). If the extension has a synced account, use the in-extension Settings → Delete account option or the email method below.
2. Request deletion by email
If you no longer have access to the product, email privacy@infodevsolve.com with the subject “Account deletion request”, and include:
- the name of the product (app or extension);
- the email address or account identifier associated with your account; and
- whether you want to delete your whole account, or only specific data.
Send the request from the email address registered to your account so we can verify you. We may ask for additional information if we cannot verify your identity. We will confirm completion by email.
3. What is deleted
| Data | What happens | Timeframe |
|---|---|---|
| Account profile (name, email, credentials) | Permanently deleted | Within 30 days |
| User content and settings stored on our servers | Permanently deleted | Within 30 days |
| Diagnostic and security logs | Deleted on their normal rotation | Within 90 days |
| Encrypted backups | Overwritten on the backup cycle | Within 35 days of primary deletion |
| Billing and tax records | Retained where legally required, then deleted | Up to 7 years |
| Aggregated, anonymised statistics | Retained — they cannot identify you | — |
4. Subscriptions
Deleting your account does not automatically cancel a subscription purchased through the Apple App Store or Google Play. Please cancel it in your App Store or Google Play subscription settings to avoid further charges.
5. Deleting specific data only
You can ask us to delete specific data without closing your account — for example, a particular piece of content or your diagnostic data — using the email method above.
6. Contact
InfoDev Solutions Limited · Data Protection Officer
Room 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong SAR
Email: privacy@infodevsolve.com