1. Contact support
Email support@infodevsolve.com. We aim to respond within two business days (Hong Kong time, Monday to Friday). Please include:
- the product name and version (shown in Settings → About, or on the extension’s details page);
- your device, operating system and browser version; and
- a description of the problem and the steps to reproduce it. Screenshots help.
Please do not send passwords or other secrets by email.
2. Frequently asked questions
How do I cancel a subscription?
For purchases through the Apple App Store: Settings → [your name] → Subscriptions on your iPhone or iPad. For Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions. Refunds for app-store purchases are handled by Apple or Google.
I have a question about an invoice or payment
Email billing@infodevsolve.com with your invoice number or order ID. App-store purchases are billed by Apple or Google, so payment disputes for those purchases need to go to the relevant store.
How do I delete my account and data?
How do I remove a browser extension?
In Chrome, open chrome://extensions, find the extension and click Remove. Locally stored extension data is removed at the same time.
What data do your products collect?
See our Privacy Policy, including the product-specific disclosures.
3. Reporting a security issue
If you believe you have found a security vulnerability in any of our products, please email security@infodevsolve.com with details. Please give us reasonable time to investigate and fix the issue before any public disclosure, and do not access or modify other users’ data. We will acknowledge your report and keep you informed of progress.
4. Business enquiries
For software development, AI or IT services projects, contact info@infodevsolve.com. For legal notices, contact legal@infodevsolve.com; for data protection requests, contact privacy@infodevsolve.com.